Clinique Bonus Time

United Kingdom and Ireland

If you are from UK or Ireland and want to receive free gifts from Clinique, do not forget to visit one of the department stores below during bonus time.

While you need to spend a certain amount for the bonus gift in U.S., in the UK or IE you have to usually make a purchase of 2 or more Clinique products (one to be a skin-care product). Please be advised that not all stores participating in Clinique bonuses offer online ordering.




The bonus time at Harvey Nichols in UK is available now through Dec 12, 2015. The exclusive gift (packed in a patterned bag) is filled with a selection of deluxe skin care and makeup products which you need to to keep your skin looking flawless in the colder months.

when When: 26 November at 10.00 – 12 December 21:00 in UTC
where Where: Harvey Nichols, United Kingdom
details What: 9-piece gift FREE with 2 products purchase*.


The purchase must contain 2 products, one of them skincare or foundation. While stocks last.






The past Clinique promotions in UK and Ireland

Below are listed the most popular bonus times across UK and Ireland in the past 12 months.

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Update 15th Nov: The promotion ended yesterday.

There is a bonus time at House of Fraser from 28 October (29 October instores) to 14 November 2015. Gift available instores (locations) and online on website.

Yours free with 2 Clinique products purchase. One to be a skincare or foundation.


Something extra: Purchase one more product (3 Clinique products in total) and receive also a full-size Moisture Surge Overnight Mask (100ml).

Delivery: UK and Ireland Standard shipping – £3.50. Within 5 – 7 working days. FREE on orders of £50 or more.


This promotion is available from 22nd October to Saturday 7th November, 2015 exclusively at Harrods.

In order to receive this wonderful 9-piece gift you can:

  • visit Harrods (87–135 Brompton Road, Knightsbridge, London) and make a purchase of 2 Clinique products* or
  • spend min £65 on any Clinique products online on to receive 8-piece gift**

harrods-bonus-time-2015The gift includes:

  1. All About Eyes
  2. Moisture Surge Intense Skin Fortifying Hydrator
  3. Clinique Smart Custom Serum
  4. Rinse-Off Foaming Cleanser
  5. Blushing Blush Compact in Precious Posey
  6. Chubby Stick Intense Moisturizing Lip Colour Balm in Mightiest Maraschino
  7. High Impact Mascara in Black
  8. Aromatics in White Perfume Spray (instores only)
  9. Cosmetics bag

Standard shipping costs £5.95 and next day shipping £12.00. Note that the Clinique gift can be delivered to UK address only.

*Remember, you have to choose at least one foundation/skincare product to qualify for this promo when you are buying instores.

**When you are shopping online note that the gift will not include The Aromatics in White Perfume Spray, as this is a non-exportable product.


Receive this gift from Thursday 8 to Saturday 24 October, 2015 only at Debenhams, and

debenhams-gift-cliniqueFree with 2 or more Clinique products purchase. 1 to be skincare or foundation.

There is also a step up gift (I think for the first time ever). With ANY third purchase you will receive full size Deep Comfort Body Moisture.

UK shipping: Standard delivery (within 4 working day) is £3.99. Free shipping on orders over £30. Next Day delivery costs £4.99. Unfortunately, international delivery is unavailable for Clinique products from Debenhams.


From Thursday 24th September to Saturday 10th October, 2015 there is bonus time at Brown Thomas (instore) and exclusively at website (this is the first time ever we can order the gift online).

brown-thomas-fall-giftRemember, to get this gift you have to purchase:

  • 1 skincare and 1 any other product or
  • 1 foundation and 1 any other product or
  • 2 skincare or 2 foundation products

Note: Gift contains promotional size items. BrownThomas website delivers in Ireland only.


Update 16 Sep: Thanks to our helpful reader who mentioned in comment that the bonus has started today and today only you will get 10% off.

Officially, bonus time at department stores Fenwick and Bentalls starts from 17 September. Not available online.

Keep skin looking and feeling great this autumn.

It includes:


  1. Rinse-Off Foaming Cleanser 30ml
  2. Repairwear Uplifting Firming Cream 15ml
  3. Smart Custom-Repair Serum 10ml
  4. Quickliner For Eyes Intense .14g
  5. Limited Edition All About Eyes Shadow Palette 3g
  6. High Impact Mascara 3.5ml
  7. Long Last Glosswear 2.3ml
  8. Cosmetic Bag

The bonus time will last for over 2 weeks, the last day for visiting the store is Saturday – 3rd October, 2015.

As usually, you have to purchase two Clinique products, one to be a skin-care or foundation. Gift may slightly vary store by store.


Online only; Spend £50 or more now on official website and you will receive these Clinique favourites (6) in a makeup bag.

  1. DDML+ 30ml
  2. Moisture Surge Extended 15ml
  3. Moisture Surge Overnight Mask 30ml
  4. All About Shadow 6-pan palette
  5. Long Last Soft Matter Lipstick in Matte Magenta 4g
  6. High Impact Mascara 3,5ml


Limited time offer. You have to enter promo code PUCKERUP at checkout to receive the gift. Offer ends 11/09/2015 or while supplies last.


Update 6th Sep: The promotion has ended. The next bonus time in UK will most likely be at or Fenwick/Bentalls.

There is Clinique promotion at John Lewis – from 20 Aug to 5 Sep 2015.

A selection of beauty treats in every gift, including New Repairwear Sculpting Night Cream.

johnlewis-uk-august-2015Yours with any 2 Clinique purchase (1 to be skin care or foundation). The promotion is available:

The cheapest solution would be to buy Lash Power Mascara and Take The Day Off makeup remover for £36.00 and the gift will be shipped with the order. FREE.

The gift items:

  1. Repairwear Anti-Gravity Eye Cream
  2. New Repairwear Sculpting Night Cream
  3. Take The Day Off Makeup Remover for Lids, Lashes and Lips
  4. Blushing Blush Compact in Precious Posey
  5. High Impact Mascara in Black
  6. Clinique Calyx Perfume Spray
  7. Cosmetics bag

Note: gift contains promotional size products.


There is a new bonus at selected Beales stores in the UK; Bedford, Bournemouth, Hexham, Keighley, Kendal, Yeovil, Peterborough, Poole, St Neots, Tonbridge, Worthing. The promotions is not available online.

Unfortunately, I am unable to get more info about the gift. If you know more details, please, share them in the comments below.


Update 17 Aug: It seems the gift is still in stock (it’s being added in the car on

Celebrate summer with this perfect cute gift, with different things inside and amazing summer fresh bag – on (UK) and (Ireland). The gift is available online and instore. From 30th July through 15th August, 2015.

Cleanse, moisturise and glow whether you are home or away this summer

You have to make a purchase of two or more products during the promo period. One to be skin care OR foundation (note: They have change the condition. Now also Foundation is ‘accepted’ and it never used to be) and the second item can be anything.

boots-uk-july-2015-giftNote: Gift contains promotional size items.

On you will qualify for free instore collection. Home delivery is free for £45+ orders. If you are from Ireland, you can shop on and the shipping is free on orders over €50.


Update: Unfortunately, this promotion is not available anymore.

clinique-heroes-gift-ukThere is a 6-pc Clinique gift plus make up bag now on All the Clinique Beauty Heroes – free with any £50 spend. The gift is available online only and it includes:

  1. Superdefense Daily Defense Moisturizer
  2. Take The Day Off Makeup Remover
  3. 7 Day Scrub Cream Rinse-Off Formula
  4. All About Shadow Duo in Strawberry Fudge
  5. Chubby Stick Lip Colour Balm in Plushest Punch
  6. Mascara in Black
  7. A Floral cosmetic bag

You must enter promo code: BEAUTYHERO at checkout. Offer ends 11:59 on 26/06/2015 2015 or until stocks last.

Note: a similar offer was available on one month ago with min. spend of £40.00.


harvey-nichols-gift-640There is a Clinique complimentary gift filled with a selection of deluxe skincare and makeup favourites. Buy 2 Clinique products at Harvey Nichols from 21 May to 6 June, 2015 and you will receive this cosmetics bag and these Clinique products:

One of the products must be chosen from skincare section. Gift available at all Harvey Nichols nationwide. Not available online.


house-fraser-gift-2015The next Bonus promotion in the UK is at House of Fraser online and in-stores. The promotion runs from May 7 to May 23, 2015. Available for UK and Ireland delivery.


  1. Superdefense SPF 20 Daily Defense Moisturizer
  2. Take The Day Off Makeup Remover
  3. 7 Day Scrub Cream Rinse-Off Formula
  4. All About Shadow Duo in Strawberry Fudge
  5. Chubby Stick Intense Moisturizing Lip Colour Balm in Plushest Punch
  6. High Impact Mascara in Black
  7. All packed in a floral cosmetics bag

Yours with purchase of 2 Clinique products (1 to be a skincare product) exclusively at HofF.

Shop now and get something EXTRA: with every 3rd purchase you will receive a full size Sparkle Skin Body Exfoliator (a $26 value). Free shipping is when you spend £50+.


Update 4/21: This promotion has ended.

There is Clinique bonus in UK at Harrods starting from Thursday 2nd April until Saturday 18th April, 2015.

Online offer

It’s available online at Harrods website to all customers who spend £75 or more on ANY Clinique product(s).

This exclusive gift contains:

  • harrods-spring-2015Repairwear Wrinkle Correcting Eye Cream, 5ml
  • New Repairwear Sculpting Night Cream, 15ml
  • Clinique Smart Custom-Repair Serum, 10ml
  • Liquid Facial Soap Mild, 50ml
  • All About Shadow Duo in Beach Plum
  • Chubby Stick Baby Tint in Flowering Freesia, 1.2g
  • High Impact Mascara in Black, 4g
  • Clinique Calyx Perfume Spray, 4ml
  • All packed in a floral cosmetics bag

In-store offer:

This gift is also exclusively available in The Beauty Apothecary and The Cosmetics Hall on the Ground Floor at Harrods Knightsbridge (87–135 Brompton Road, Knightsbridge, SW1X 7XL London) until Saturday 18th April or while stocks last.

To qualify you have to make a purchase of any 2 or more Clinique products. Please, ask in-store for the details and the contents of the gift, as it might be slightly different from the online offer.


Update Mar 29: This promotion at Boots has ended.

The next UK bonus starts at Boots (online and instores) from Thursday 12 March to Saturday 28 March, 2015.

Must-have gift for your Spring pretty look this season.

Gift includes:

  1. boots-spring-2015-gift

    Dramatically Different Moisturizing Lotion+

  2. Take The Day Off Makeup Remover for Lids, Lashes and Lips
  3. Blushing Blush Powder Blush in Pink Love
  4. Chubby Stick Shadow Tint for Eyes in Lavish Lilac
  5. High Lengths Mascara in Black
  6. Eyelash Curler
  7. All packed in a floral cosmetics bag

 How to get this gift?

To receive this complimentary gift, purchase at least 2 Clinique products.

  • Ordering online? You will be qualified for FREE instore collection. Shipping is free over £45 purchase, otherwise £3.50.
  • Visiting in-store? Find the nearest Boots with Clinique counters here.



Update Feb 24: The offer published on website is slightly different from instores offers.


john-lewis-online-clinique-offerThe gift bag includes: All about eyes cream, Take the day off makeup remover, Smart serum, High impact mascara, Long last lipstick and Aromatics in white. There are no choices. In order to get this 7-pc gift you have to purchase at least 1 product from these selected Clinique products (18). The cheapest one is for £39.50.


It seems this is for the first time ever when customers from UK can select items in their Clinique gift. Stop by at Clinique counter at John Lewis instore, make 2 Clinique products purchase and you will receive:

  1. New Clinique Smart Custom Serum
  2. New Aromatics in White Perfume Spray

+ your choice of four (4) from eight luxury products.

john-lewis-giftdetailsThis gift with purchase offer is available until March 7, 2015 at 21:00 in UTC. Standard shipping in UK is free for orders over £50, otherwise £3.



Its bonus time – at Debenhams and

Visit your nearest Clinique counter or make the purchase online. Yours with any 2 Clinique products purchase, one to be skincare.  No promo code needed, gift will automatically be added to your basket (if not, gift is out of stock).

brownthomas-thumbnailKeep your skin looking flawless with these free* Clinique products included in a bonus gift at Brown Thomas from Jan 22, 2015.

  • Place: Brown Thomas, 88-95 Grafton Street, Dublin, Ireland 2 (show map) or available online.
  • Period: Thursday 22 January – Saturday 7 February, 2015
  • Gift: 9 piece gift set (click here to show the gift items)

  *A purchase of one Clinique skin care product AND any other Clinique product is required in order to get this complimentary gift.


fenwick-bentalls-gift-2015Another bonus time for Clinique shoppers in UK starts at Fenwick & Bentalls.

  • Starts: January 22nd, 2015 at 9:00 UTC
  • Ends: February 7th, 2015 18.00 UTC.
  • Location: Fenwick (Bond Street, Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Leicester, Newcastle, Tunbridge Wells, Windsor, York) and Bentalls.

Visit the mentioned stores in the promotional time and make a purchase of at least 2 Clinique products.

Gift includes everything you need to keep skin looking and feeling great;

  1. Repairwear Laser Focus Wrinkle Correcting Eye Cream
  2. Repairwear Uplifting Firming Cream
  3. Take The Day Off Makeup Remover for Lids, Lashes and Lips
  4. Liquid Facial Soap Mild
  5. Makeup Compact with Eye Shadow Duo in Blackberry Frost and Blushing Blush Powder Blush in Smouldering Plum
  6. 2 Piece Brush Set
  7. High Impact Lip Colour SPF15 in Extreme Pink
  8. High Impact Mascara in Black
  9. All packed in a patterned cosmetics bag


Pearsons-Enfield-spring-giftThere’s a Bonus Time at Pearsons in Enfield Town (11- 14 The Town, Enfield, Middlesex EN2 6LJ). It’s on until Sat 31st. Free with the purchase of 2 or more Clinique products. See in-store for details.


Update 19 Jan: The gift has been sold out on, as well as on the

From January 9, 2015 there is a new Clinique gift available online only at (UK) and (Ireland).

Free Moisture Surge Concern Kit

debenhams-gift-january-2015This time there is no need to buy at least 2 Clinique products. Now in order to receive this gift, you have to spend £30/€30 on Clinique online.

Note: Gift will not be added to your basket at checkout if it is out of stock and/or if you use a promo code. Debenhams offers free standard delivery with orders over 30 EUR/GBP.


List of Famous UK Department Stores:

House of Fraser

House of Fraser, originally from Glasgow, now operates across the United Kingdom with over 60 departments stores.

Again, this company started with only one small shop at the corner of two streets in Glasgow in 1849.


Starting with their first store in London in 1778, Debenhams has grown into one of the biggest department stores chains in the United Kingdom. Debenhams also operates in Ireland, Denmark and in a few other countries using a franchise business system.

According to the latest stats (October 2012) the company operates 167 stores in the UK and Ireland. Offering anything from fashion, cosmetics, shoes, beauty, healthy product and home wears.


Fenwick was founded by John James Fenwick in 1882 as a store selling only mantles, silk goods, dresses, fabrics and trimmings. However, in 1890 with Fenwick son’s decision this company changed direction.

Now they are a well established department store, stocking all manner of goods, which includes beauty products and more specifically a Clinique counter. They also hold Clinique Bonus Time events, so you’ll also be able to pick up your free goodies in their stores. By the way it was establish in Newcastle (UK) where their headquarters are still located.

All other departments stores in United Kingdom

  • Boots
  • Beales
  • Harrods
  • Beatties
  • Bentalls
  • Harvey Nichols
  • John Lewis
  • Selfridges
  • Hoopers

and Irish Doors:

  • Brown Thomas
  • Boots
  • Debenhams IE
  • House of Fraser

- Hide these offers


  1. Carol Lovett
    November 15, 2015 at 11:34 pm (2 weeks ago)

    I went on the Clinique Bonus time web site today and on it are Free beauty samples appearing to be
    from Clinique. It is a scam and a con from a company that goes by the name Find Beauty and Truth and
    I almost fell for it. They get your bank details for post and packaging, but you find later that you have
    given them the opportunity to keep charging £69.00 a month, an absolute con, please be aware of this,
    I was under the impression the “free sample was from Clinique.

    • Alice
      November 16, 2015 at 11:48 am (2 weeks ago)

      do you mean on this page? It could be one of the advertisements. I have moderated the “free samples” ads on my website, so hopefully they wont be shown again.

  2. Angela
    November 12, 2015 at 11:22 am (2 weeks ago)

    Can you let me know which store has bonus time week commencing 16th November2015 please

    • Alice
      November 12, 2015 at 12:15 pm (2 weeks ago)

      probably at Harvey Nichols at the end of November. But I am not sure.

  3. Lynn
    November 11, 2015 at 12:04 pm (2 weeks ago)

    I just wanted to thank you for maintaining this page for all us Clinique lovers. I don’t think you get enough thanks for doing this, and I for one appreciate it. I never buy my Clinique products without checking your page first. So thank you. Lynn

    • Alice
      November 11, 2015 at 1:29 pm (2 weeks ago)

      really nice to hear that someone finds this website useful. thank you.

  4. Ang
    October 16, 2015 at 12:16 pm (1 month ago)

    Do you know when the clinique bonus at harrods will be? It’s due I think

    • Alice
      October 16, 2015 at 1:06 pm (1 month ago)

      last year it was from 23rd Oct. So one more week.

  5. Emma
    October 8, 2015 at 6:27 pm (2 months ago)

    Hey I was just wondering when the Selfridges bonus time was? I understand that you may not know, but based on previous years is it likely for there to be one before Christmas.
    Thank you so much and the the website is great!

    Emma x

    • Alice
      October 9, 2015 at 9:15 am (2 months ago)

      hmm, I dont post about this bonus, but if you think it was around this time one year ago, it should be again around those dates.

  6. Angela Murphy
    September 26, 2015 at 12:28 pm (2 months ago)

    Hi I just attempted to order from BrownThomas but they only deliver to addresses within Ireland,thought you would find this comment helpful.

    • Alice
      September 26, 2015 at 12:33 pm (2 months ago)

      yes, thanks for the info! I didn’t know about this.

    • Ang
      October 4, 2015 at 5:16 pm (2 months ago)

      Hi do you know any info about the October harrods clinique promo? I’ve been waiting for it as it is my birthday and bonus time from harrods is usually great. Dates and any info on contents would be good. I love your website and check it all the time

  7. Dannielle (UK)
    September 16, 2015 at 2:01 pm (2 months ago)

    Just been to Fenwick Leicester, Clinique Bonus Time has started today with 10% off purchases for today only.

    • Charlotte
      September 16, 2015 at 4:00 pm (2 months ago)

      Newcastle too! Except 10%

  8. Read
    September 3, 2015 at 8:53 am (3 months ago)

    Please could you explain to me why you advertise that John Lewis have a Bonus Time if you purchase one skin care and one other, but when I ordered online with John Lewis I did not qualify for my Bonus Time gift due to the fact that you have to buy a bundle. I am extremely cheesed off, as I was under the illusion that I should received it. I now have two products from Clinque and no Bonus Time gift.

    • Alice
      September 3, 2015 at 10:15 am (3 months ago)

      Im sorry to hear it. When I posted details about the promotion the requirement was “purchase of 2 Clinique products (1 skincare or foundation)”. After some days I checked the website again and I saw “with purchase of any Clinique bundle” note there and I have updated this page. very sorry that you had such a experience, always check the shopping bag if the gift was added. BTW, I can still see the original requirement even on the official FB Clinique UK page :/

  9. Harriet
    August 11, 2015 at 10:11 am (4 months ago)

    I was wondering if you could tell me when the next bonus gift is going to be on and in which store in the UK, once the Boots one has finished. I don’t need to replenish just yet, so wondering if I could hang on until the next bonus time.

    • Alice
      August 11, 2015 at 11:46 am (4 months ago)

      at Beales from 13th August to 29th August.

  10. Claire
    July 8, 2015 at 8:40 pm (5 months ago)

    I always use this site when shopping at clinique! But I was in Harrods London on Sunday 5th July and they had an offer on that I think you’ve missed. I got a 5pc gift in a red and pink patterned makeup bag when I bought two items (in my case both were skincare but I don’t know if the offer extends to other purchases)

    • Alice
      July 8, 2015 at 9:59 pm (5 months ago)

      Thanks for being my regular visitor. I try to do my best to cover all promotions in US, UK and AU but maybe I can miss something. However, I post only regular bonus times (happening nationwide, not only in one store in one city). There was such a promo at Harrods in April this year and following the rule (two bonus times at each store in a year) the next bonus at Harrods should start in October.

  11. Maria
    July 8, 2015 at 12:46 am (5 months ago)

    Hi I am one of clinique client since I was 18. I am 42 years old and always using clinique for 24 years it was such my happiness that everytime i buy clinique products i always get my free gifts. I was just gutted when I bought my serum last month which cost me £69 and ahe just gave me 2 mousse wash and 2 sample foundation in a tiny little tub. I was desperate to buy my serum as I have no more time to buy somewhere as im going away and dnt want to miss days without applying them. I was really gutted i have not received my free kit. I bought my clinique serum at Boots aituated at Trafford Center in Greater Manchester UK.
    I would like to ask if thongs like this will I still redeem my free gift as I love to have them.
    Sincerely yours.

  12. Carole Bell
    June 10, 2015 at 10:14 am (6 months ago)

    What is going on with the recent Bonus Time at Harvey Nichols ? ( Liverpool in my case) Demand massively outstripped supply. As a lifelong Clinique customer I always look forward to Bonus Time – it seems bad marketing to promote this more generous than usual gift, then run out of stock . Poor management from Clinique & Harvey Nichols. I welcome your response to this complaint.
    Regards Carole Bell

  13. Victoria
    June 4, 2015 at 9:09 pm (6 months ago)

    V disappointing HN has clearly run out of advertised freebies there are less and none are whats advertised!

  14. Nicky Hardcastle
    June 1, 2015 at 4:12 pm (6 months ago)

    I visited Harvey Nichols in Leeds to replenish my favourite dramatically different moisturising lotion and deep comfort body lotion with pumps while bonus time was on, specifically to also have the small sizes for a forthcoming short trip. I was most disappointed to arrive home and open the gift bag to find only 4 of the promised products including half a bottle of dried up nail varnish! The small bottle of moisturiser, wanted for my flight of Friday was one of the missing items. This is very poor service and not what I would expect of either Clinique or Harvey Nichols!

  15. Mark
    May 28, 2015 at 5:17 am (6 months ago)

    There seems to have been lots of different Bonus Time offers over the last few months but none of them have been for men. Please can you advise when and in which stores we can expect the next men’s offers.

    • Angela Murphy
      September 26, 2015 at 12:31 pm (2 months ago)

      there is one on right now! September 26th

  16. mehvish
    May 22, 2015 at 10:56 am (6 months ago)

    Can you please answer as to why is there such a big difference in the bonus time gifts that are offered at Harvey Nichols, Harrods etc as compared to Boots and House of fraser. The ones offered in Harrods etc are so much better despite the fact the customers are paying same price for your products in every store. Please make it fair for all by offering same bonus time nationwide.I really hope you will not disappoint us and will be offering same bonus time gifts in all stores.

  17. Darja
    May 8, 2015 at 4:57 pm (7 months ago)

    To ehom it may concern,

    I have been a clinique customer for about 10 years now. Today I popped in to House of Fraser to get my bonus clinique present with the purchase of my must haves: the anti blemish foundation and deodorant. I have been refused the gift as none of the items are considered asskincare. Nevertheless, the online store still offers me a gift for the purchas of foundation and deodorant.
    Please advice why customers are treated differently online?

    Kind regards,

  18. sonia
    May 8, 2015 at 4:05 am (7 months ago)

    I am sorry you have started testing on animals again. I will only purchase your products again whey you stop, and adopt a fixed cut off date.

  19. Jane D
    May 7, 2015 at 2:57 am (7 months ago)

    Is there any way to know if the House of Fraser May 7 2015 gwp will ever be available, at any store(s) in the future, in the U.S.?

  20. Niamh
    April 22, 2015 at 12:21 pm (7 months ago)

    Hi could you please tell me where and when the next bonus time is in Dublin Ireland many thanks Niamh.

  21. may kelly
    March 22, 2015 at 2:59 pm (8 months ago)

    Is it possible to buy a clinique gift voucher for foundation and one other item and still qualify for the gift. My son wants to surprise his wife but obviously doesnt know the best foundation for her

  22. h hughes
    February 24, 2015 at 5:18 pm (9 months ago)

    Your website mentions a spécial offer at John Lewis but the offer on John Lewis website is different, more restrictive (2 skincare products instead of one plus other) and fewer freebies. Can you please explain what to do to get the offer you mention?
    Thank you

    • Alice
      February 24, 2015 at 5:39 pm (9 months ago)

      The offer may differ store by store, as well as from the online offer. I believe the mentioned gift on my website can be obtained in-store. And yes, you are right with the new restrictions, I will make an update…

  23. Grace Richards
    February 22, 2015 at 4:51 pm (9 months ago)

    Hello, I have been a Clinique customer for more years than I care to remember but am becoming frustrated at the lack of availability of products at in store concessions during Bonus Time offers.
    To-day I visited John Lewis, Newcastle where I intended to purchase blended face powder and dramatically different moisturising lotion. They had the latter but not the colour powder I required. I left without making any purchase and instead went to Boots where I made the necessary purchase minus my freebies.
    Last month I had a similar experience at Fenwick, Newcastle for their Bonus Time when they did not have any dramatically different moisturising lotion in a tube.
    Surely these items are very basic and concessions should be well stocked up for their respective Bonus Time. I am not sure how things work between Clinique and in store concessions but if possible I would be obliged if you can investigate. I await your reply with interest.

    Grace Richards

    • Lauren
      May 21, 2015 at 9:09 am (6 months ago)

      Unfortunately, Grace, Clinique cannot stock infinite amounts of products. And they have no way of predicting what may or may not sell well during bonus time.
      Some stores go as far as to triple their stock of popular items during bonus time, however this still doesn’t rule out any chances of things being out of stock. One day they might sell 10 Dramatically Different moisturisers, then they might not sell one for 3 days, then they might sell 30 in an hour.
      it would waste money, space and time if Clinique were to order excessively.
      Most stores should have an order terminal, where you can order your products that are out of stock and they will be delivered to store for free, the next day. You would still be eligible for your bonus bag and it means you rarely ever have to worry about it being out of stock.

      I hope this helps, Grace.

  24. Clare
    January 30, 2015 at 3:27 pm (10 months ago)

    The Bond Street store Fenwicks ran out of mild face wash and toner so I couldn’t buy anything! And they told me they were closing the offer a week early. Not impressed.

    • Lexi
      January 31, 2015 at 8:41 pm (10 months ago)

      Exactly the same has happened to me! And the sales assistant was not helpful at all i.e. she didn’t even tell me when and if they’ll replenish the stock & instead tried to sell me the face wash for oily skin! Like I could change skin in front of her?? Not impressed as well.

      • Clare
        February 2, 2015 at 1:51 pm (10 months ago)

        They tried that with me! And tried to tell me to use the bar soap (which doesn’t suit me) then told me to buy from Fenwicks website even through that isn’t a transactional website! I emailed them but all they did was ask for a description of the sales assistant so they could tick her off!

  25. Catherine
    November 13, 2014 at 1:42 pm (1 year ago)

    I was told by the Monument London H 0f F store that the free gift was not applicable to the purchase of two mens skin care products. I feel this is wrong as it doesn’t state that on any promotional material.

    • Mei
      November 15, 2014 at 12:42 am (1 year ago)

      That’s not true Catherine. Clinique HoF staff probably keeping all those freebies for themselves and then selling them off on Ebay! I always buy 2 deodorants for my husband and have the choice of either a male or female gift but I only buy from JLewis or Boots

  26. Gilli
    November 12, 2014 at 11:25 am (1 year ago)

    it’s not the 15th yet but already HoF has withdrawn the offer. NOT IMPRESSED WITH HOf, BOOTS MORE RELIABLE.

  27. Lola
    August 9, 2014 at 5:43 pm (1 year ago)

    If they are advertising the bonus yet no stock – they are. Reaching ‘advertising standards authority regulations’. Send them a quick email and it will stop as brands/stores are scared of them (but invisibly don’t care for the consumer!)

    • Sue
      October 20, 2014 at 9:16 pm (1 year ago)

      I ordered on the website on 13th October – 4 days after the bonus offer started and was told they had no stock left when I asked why my gift was not sent, I am returning my order and will not order from Debenhams online again.

      • Alice
        October 20, 2014 at 10:40 pm (1 year ago)

        I am sorry to hear it, Sue. From their website: “Gift is out of stock if it does not add to your basket at checkout”. Did you have the gift in your basket?

        • sue
          October 21, 2014 at 12:47 pm (1 year ago)

          No it wasn’t showing in the basket but it didn’t say out of stock or unavailble I did try phoning but after half an hour on hold I gave up.

          • Alice
            October 22, 2014 at 9:06 am (1 year ago)

            I tested it today and the gift is still in the stock (it was added in my basket). Are you sure that you made the qualifying purchase correctly?

          • Sue
            October 22, 2014 at 8:51 pm (1 year ago)

            I ordered a foundation and a skin care product so yes I did qualify!

          • Sue
            October 22, 2014 at 9:41 pm (1 year ago)

            I also received an email from Debenhams stating the bonus gift was out of stock and no longer available, below is the email, but from your email it was available so I wonder why I didnt receive it with my order

            Dear Mrs Arnold,

            Thank you for your email.

            I am sorry to learn that the Clinique free gift was not added to your recent order 700003399812.

            We strive to ensure that all customers? orders are shipped with relevant free gifts. However, during busy periods like the ongoing sales, this may not be possible due to stock availability.

            I am sorry to advise that the free gift is currently out of stock, and will not be sent out with your order. The free gift is out of stock if not added to the shopping bag.

            Kind regards,

            Debenhams Customer Services

  28. sandy
    July 31, 2014 at 9:01 am (1 year ago)

    why is the UK gifts always look nicer than the US gift ?

    • louise
      August 4, 2014 at 10:26 pm (1 year ago)

      Because we pay twice the price for the original products! What is $15 in the US is £15 over here. I always stock up when I fly to the USA or send a shopping list with visiting family of four my brother to bring when he flies back. And if that’s not possible I make sure that I get my bonus time gift!

  29. mMary
    July 30, 2014 at 11:06 pm (1 year ago)

    Clinique staff are becoming very tight fisted with samples

    • Jo
      August 20, 2014 at 12:41 am (1 year ago)

      That’s because some customers are literally so greedy asking for so many samples, when I worked there we hardly got any in store so only give them out when we genuinely had a recommendation for a customer. Samples are very expensive for the company to produce- that’s what bonus time is for.

  30. Sarah Haines
    March 13, 2014 at 6:32 pm (2 years ago)

    Has anyone purchased the ‘free’ beauty samples advertised on the Clinque website? I ordered a moisturiser about 3 weeks ago and have received nothing yet! The order does come from the US, so maybe I will get it eventually.

    • Julie
      June 22, 2014 at 1:36 pm (1 year ago)

      HI Sarah, I also applied for free samples and it arrived within a few days…. also it came from Scotland and not the US

  31. N ahmed
    February 20, 2014 at 9:51 pm (2 years ago)

    I have been to 3 Clinique stores in in Holloway, Brent cross fe wick and Brent Cross john Lewis to enquire the samples to try for my over sensitive skin. Each assistant refused to give any samples for me to try before buying in case of a flare up and then said we are not given any sample.
    It’s better I go to my usual helpful Christion Dior counter if I ever need any make up.

    • Nix
      April 29, 2014 at 10:48 pm (2 years ago)

      Dear N. Ahmed

      If you can get to a House of Fraser I have found their counters to be a bit more inclined to give a small sample, even if they don’t have pre-packaged one’s you can ask them to take from the tester in a small plastic container, which they do have. Failing that-I can’t speak to John Lewis-but if you purchase a product and it causes irritation just take it back to HoF and get your money back.

  32. Liz
    December 16, 2013 at 12:16 pm (2 years ago)

    I went to Harvey Nics last Friday to buy my clinique to be told there was no gift as they had sold out. As you walk into the Beauty section of Harvey Nics there is a massive promotoinal space for Bonus time. Whats it all about? How can you run out of a promotional gift yet still be advertising it as available. I’m afraid I walked out and didnt buy!

  33. Zivile
    December 11, 2013 at 4:01 pm (2 years ago)

    I bought my products today in Harvey Nichols Knightsbridge and I was told that they are not running any bonus time!!! How dissapointing!

  34. Jules
    December 8, 2013 at 8:04 pm (2 years ago)

    Harvey Nicks London ran out of gifts today – a week early :(. Yet continued to advertise it in all their windows. Not impressed.

  35. Liz Carrie
    December 3, 2013 at 9:54 pm (2 years ago)

    I received the Harvey Nichols bonus gift but was not given the rinse off cleanser. Bit disappointed especially as the assistant was a bit unfriendly!

  36. Ian
    December 1, 2013 at 6:44 pm (2 years ago)

    Harvey Nichols in Manchester wouldn’t honour the free gift today as they said it didn’t apply to men’s products! Very disappointed in them. Don’t see where it says it has to be women’s products in the offer descriptions?!

    • Gill
      February 18, 2014 at 9:12 pm (2 years ago)

      just seen this!!! Ian, Harvey Nichols are leaving themselves wide open for a discrimination claim, sexual discrimination, Equality Act 2010… where on earth are they getting their legal advise from??

    • Debs
      April 3, 2014 at 6:28 am (2 years ago)

      Ian it shouldn’t matter. I buy mens products for my son and always get given the free bonus time gift.

  37. Steven Maule
    November 13, 2013 at 1:57 pm (2 years ago)

    Hi. Will you be having a bonus time in the boots uk stores before Christmas 2013?
    Kind regards

  38. Samantha
    November 11, 2013 at 12:15 am (2 years ago)

    I received this gift with purchase today from HoF in Bournemouth but did get the laser wear make up. When I read the accompanying literature I realised it was missing but can’t remember seeing it in the display. Why is it missing? Thanks.


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